Customer: One of your guys installed this Firefox and it broke my printer, can you give me a direct link to the driver?
Arthur (googling the Canon MP780 driver): No problem, if you just go to Google and search for-
Customer: I don’t want to do that. Can you just give me the direct URL?
Arthur: Actually, it’s kind of a long URL…
Customer: That’s fine.
Rather than repeat a long URL, I made a shortcut on tinyurl.
Arthur: OK, type in T I N Y U R L . C O M / J H D W A
Customer: It’s not working!
Arthur: Are you sure you spelled it right? T I N Y-
Customer: …Oh! Tinyurl! T I N Y U R L / J H D W A? It’s still not working.
Arthur: Did you get the .com after tinyurl?
Customer: *angrily muttering incoherently before hanging up the phone*
He called back just a few minutes later…
Customer: It says I can’t install this driver because it exceeds 128 characters!
Arthur: I-
Customer: This is a known issue right on the Mozilla website that when Firefox is installed it disables your printers and redirects it to an omni page!
Arthur: Really? I’ve installed Firefox on hundreds of computers and never heard of this problem. Can you send me the link so I can alert my other customers? This is a major issue!
Customer: Well I’ve been spending all day trying to fix this printing problem and I’m trying to make money…
Arthur: Yes, I understand that is a problem. Did you maybe download the 64 bit version of the driver instead of the Windows XP one?
Customer: Oh… yeah, let me try this other one and see if it works, Thanks.
The customer was also embarrassed to realize that he hadn’t tried a crucial troubleshooting step — double deleting the TCP stack.
Contributed by Arthur
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