ITIL 2011 : Strategy Management for IT Services

One of the new processes that is formally added in ITIL 2011 is the Strategy Management for IT Services (SMITS). In effect, this process had always existed, but not compartmentalized as a full blown process.

As the process name indicates, it falls under Strategy Phase. The objective of this process is to define a direction for IT service management in order to ensure maximum value for the organization, and optimize the efforts and ensure buy in from sponsors.

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