ITIL 2011


ITIL 2011 : Strategy Management for IT Services

One of the new processes that is formally added in ITIL 2011 is the Strategy Management for IT Services (SMITS). In effect, this process had always existed, but not compartmentalized as a full blown process.

As the process name indicates, it falls under Strategy Phase. The objective of this process is to define a direction for IT service management in order to ensure maximum value for the organization, and optimize the efforts and ensure buy in from sponsors.

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ITIL 2011 Changes

ITIL 2011 contains 5 phases – service strategy, service design, service transition, service support and continual service improvement. Twenty five processes make the new ITIL 2011 across the five phases. Below are the changes that are effected in ITIL 2011 from ITIL V3 which came out in 2007.

The changes are not major, but it is worth taking note of to be fully prepared for consultation queries and interviews.

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